Cancellation Policy
Train Shetland understands that circumstances may occur which mean you need to reschedule the training you have booked with us. We will do our utmost to try and provide you with an alternative date. However, customers should be aware of the following booking conditions:
  • No charge will be made with cancellation notifications of 5 days or more
  • For cancellation within 1-4 days of the training, Train Shetland reserves the right to charge a cancellation fee of 50% of the costs of the training
  • You will be charged in full for the course fee if you do not advise us of your cancellation in advance of the course start date
  • You can substitute delegates, ideally let us know in advance but you can just come along in place of someone else and advise us of this on the training day
If training is cancelled by Train Shetland due to circumstances beyond its reasonable control (e.g. weather, unavailability of trainer at short notice) we will inform customers directly and arrange alternative dates.

If it is not financially viable to run a course due to low demand, we will cancel in advance and contact customers directly. We may decide to re-schedule to a later date in anticipation of demand increasing or we may decide to no longer run that particular training course. We will advise customers of the action we are taking if this situation occurs.

Please note Train Shetland will not be responsible for any loss incurred by customers as result of cancelling or re-scheduling courses.